Client Service Agent

Serve as the primary point of contact for clients, handling inquiries and requests professionally.

Understand client needs and communicate project requirements clearly to the graphic design and marketing teams.

Coordinate project timelines, deadlines, revisions, and deliverables.

Follow up with clients to collect feedback, approvals, and required materials.

Maintain strong client relationships and ensure a high level of customer satisfaction.

Handle client concerns and coordinate with the relevant teams to resolve issues promptly.

Monitor project progress and provide clients with regular updates.

Maintain accurate records of client communications, project details, and follow-ups.

Support the team in managing multiple projects while ensuring deadlines are met.

Identify opportunities to improve the client experience and strengthen long-term relationships.

Bachelor's degree in Marketing, Business Administration, Communications, or a related field is preferred.

Previous experience in customer service, client relations, account coordination, or a similar role.

Experience in a marketing, advertising, or graphic design agency is an advantage.

Excellent communication, interpersonal, and organizational skills.

Strong follow-up skills and attention to detail.

Ability to manage multiple tasks and prioritize deadlines effectively.

Strong problem-solving skills and a client-focused mindset.

Proficiency in Microsoft Office and familiarity with project management tools.

Good command of English and Arabic; additional languages are an advantage.

Ability to work collaboratively with clients and creative teams in a fast-paced environment.